PrefaceAcknowledgementsAbout the AuthorsChapter 1: Introduction What Is Public Administration? Our Dual Approach to the Study of Public Administration Public Is Not Like Private Administration The Four E's: Values of Public Administration Public Administration - The Discipline in Review Conclusion Key Terms Review Questions Discussion Questions Further Recommended ResourcesChapter 2: The Bureaucracy and Its Government Role Bureaucracy as the 4th Branch The Structure of the 4th Branch Public Policy and the Policy Process The Policy Activities of the Bureaucracy The Implementation & Oversight Activities of the Bureaucracy Summary Key Terms Review Questions Discussion Questions Further Recommended ResourcesChapter 03: Decision-Making Theoretical Approaches to Decision-Making Applied Decision-Making The Importance of Information Chapter Summary Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 4: Budgeting Budgeting Basics Approaches and Types of Budgeting The Public Budget Process It's All About the Benjamins: Revenue and Spending in Government Conclusion Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 5: Organizational Theory and Design What Are Organizations? What Is Organizational Theory? Organizations as Closed Systems: Early Approaches to Organizations Organizations as Open Systems: A Mid-20th Century Shift in Perspective Economic Theories of Organizations Conclusion Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 6: The Civil Service and Labor Relations A History of the Civil Service Merit and Civil Service Principles The Legal Framework of the Government Workplace Labor Relations in the Public Service Chapter Summary Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 7: Strategic Human Resource Management The Changing Landscape of Public Human Resource Management Position Management: Defining Needs and Jobs Recruitment: Attracting the Next Generation of Public Servants Selection: Who to Hire? Who to Promote? Compensation and Benefits: Rewarding Employees Training and Development Appraising Employee Performance Conclusion Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 08: Leadership and Management Leadership in Public Organizations Theories And Approaches to Studying Leadership Other Factors of Leadership Followership Chapter Summary Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 09: Accountability and Ethics Defining Ethics Managing Ethics in Public Administration Accountability Revisited Chapter Summary Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 10: Implementation Studying Implementation Organizations' Performance-Based Challenges Intergovernmental and Collaboration Challenges Implementation in the Age of the Internet Chapter Summary Key Terms Review Questions Further Recommended ReadingsChapter 11: Evaluation and Assessment The Importance of Reflection Performance Management Policy Analysis Program Evaluation Chapter Summary Key Terms Review Questions Discussion Questions Further Recommended ReadingsChapter 12: Getting Into the Civil Service The Benefits and Drawbacks of Civil Service Getting Started Advancing Your Career Chapter Summary Review Questions Discussion Questions Further Recommended ReadingsAppendix 1: Check Your Progress Answer KeyGlossary.