Successful Difficult Conversations in School is an invaluable resource for any school leader who wants to improve the culture of their organisation in order to create truly outstanding teaching and learning. It provides a clear, practical, easy-to-follow guide to tackling tricky conversations in a kind and structured way, ensuring that issues are dealt with in a timely manner rather than being allowed to fester. By following Sonia's tried and tested methods, school leaders at all levels can ensure that they maintain their own integrity, reduce HR distractions and enable staff to focus on the children's learning.