About the Editors ix Notes on Contributors xi Disclosure of AI Use xix Acknowledgments xx 1 Corporate Reputation Reconsidered: Communication, Constitution, and Conditions 1 Craig E. Carroll and Nell C. Huang-Horowitz Section 1 Communication Elements 15 2 Corporate Reputation Management as Design Work: Theory and Practice of Communication Skill 17 Katherine Bunsold and Joshua B. Barbour 3 How Message Design Constructs Corporate Reputation 30 Peter M. Smudde 4 Corporate Communication 50 Ana Marija Mustafai and Klement Podnar 5 Corporate Branding and Corporate Reputation 63 David Wiestner and Ralf Spiller 6 Digital Communication and Corporate Reputation 76 Mark Badham, Vilma Luoma-aho, and Chiara Valentini 7 The Internet, Social Media, and Digital Reputation 89 Elanor Colleani and Amira Mukendi 8 Corporate Reputation and the Law: Navigating Reputational Challenges in the 2020s 104 Cayce Myers 9 Experiencing the Reputational Synergy of Success and Failure Through Organizational Learning 116 Timothy L. Sellnow, Shari R. Veil, and Kathryn Anthony 10 Corporate Communication as Corporate Listening: Theory and Practice 128 Jim Macnamara 11 Stakeholder Engagement and Corporate Reputation in the Era of Sustainability 140 Johanna Kujala and Sybille Sachs 12 Stakeholder Engagement as the Communicative Basis of Reputation Management 152 Stefania Romenti and Laura Illia Section 2 Theoretical Foundations 165 13 How Media Shape What We Think About Companies: Agenda Setting, Agenda Building, and the Dimensional Matching Framework 167 Craig E. Carroll 14 The Communicative Constitution of Reputation as Conversation and Text 183 Dana H.

Marshall 15 Complexity Theory and the New Dynamics of Reputation 194 Dawn R. Gilpin 16 Beyond Perception: Reputation as an Emergent Property of Complex Adaptive Systems 212 Carl Brønn and Peggy Simcic Brønn 17 Relating Corporate Reputation and Autopoietic Systems Theory 226 Joachim Preusse 18 Institutional Theory, Communication, and Corporate Reputation 241 Elizabeth Carlson, John Lammers, and Kristen Guth 19 Narrative and Storytelling in Corporate Reputation 254 Sabrina Sebastiana Sansone 20 Relating Rhetoric and Reputation 265 Øyvind Ihlen 21 Crisis Communication and Corporate Reputation: An Illustration of Their Close Bond Through Situational Crisis Communication Theory 276 W. Timothy Coombs 22 Building Bridges: How Can Social Capital Enhance Corporate Reputation via Trust 282 Kaidi Aher and Vilma Luoma-aho Section 3 Reputational Dimensions 299 23 Leadership and Communication 301 Stacey L. Connaughton and Savannah Meier 24 Corporate Social Responsibility in the Context of Corporate Reputation 315 Sora Kim and Chen Silvia Zhang 25 Corporate Reputation and Diversity, Equity, and Inclusion 328 Ingrid Wahl and Sabine A. Einwiller 26 Products, Services, and Corporate Reputation: Communication''s Untheorized Domain 341 Craig E. Carroll 27 Are Good Reputations Built on Financial Successes or Are Financial Successes Built on Good Reputations? 355 Alexander V. Laskin 28 Navigating Corporate Reputation Through Strategic Partnerships: The Role of Communication, Stakeholders, and Crisis Management 366 Rong Wang and Jiaxun Du 29 Corporate Governance as Communicative Process: Extending Governance Research Through Communication Theory 379 Craig E. Carroll Section 4 Threats, Contexts, and Conditions 397 30 Corporate Social Advocacy and Corporate Reputation.