Five Steps to Successful Writing? Tab 1. The Writing Process audience collaborative writing conclusions context defining terms description ethics in writing global communication introductions organization outlining paragraphs persuasion point of view preparation process explanation promotional writing proofreading purpose readers revision scope writing a draft ? Tab 2. Workplace Technology adapting to new technologies blogs and forums e-mail FAQs (frequently asked questions) instant messaging repurposing selecting the medium social media text messaging writing for the Web ? Tab 3. Correspondence acknowledgments adjustments complaints correspondence cover letters inquiries and responses *instant messaging international correspondence letters memos refusals sales letters Tab 4. Business Writing Documents and Elements feasibility reports incident reports investigative reports progress and activity reports proposals reports titles trip reports trouble reports (see incident reports)Tab 6. Formal Reports Tab 5. Research and Documentation bibliographies copyright documenting sources interviewing for information note-taking paraphrasing plagiarism quotations research Tab 6. Formal Reports abstracts appendixes executive summaries formal reports glossaries tables of contents Tab 7.
Design and Visuals drawings flowcharts global graphics graphs headings *infographics layout and design lists organizational charts tables visuals Tab 8. Presentations and Meetings listening meetings minutes of meetings presentations Tab 9. Job Search and Application acceptance / refusals (for employment) application cover letters interviewing for a job job search résumés Tab 10. Style and Clarity abstract / concrete words affectation awkwardness biased language business writing style buzzwords clichés coherence compound words conciseness connotation / denotation emphasis euphemisms expletives figures of speech garbled sentences idioms intensifiers jargon logic errors nominalizations parallel structure plain language positive writing repetition sentence variety subordination telegraphic style tone transition unity vague words word choice "you" viewpoint Tab 11. Grammar Tab 12. Punctuation and Mechanics Appendix: Usage *= new to this edition.