PrefaceAcknowledgmentsAbout the AuthorsPart I: An Introduction to Business EthicsChapter 1: Business Ethics - The Costs and BenefitsIntroductionEthical Issues at WorkCosts Associated With Unethical BehaviorsCompetitive Advantages of Ethical OrganizationsWhy do Good People Behave Unethically?Building an Ethical Culture and the Ethical Systems ModelSummaryKey TermsChapter QuestionsChapter 2: Ethical Decision-MakingIntroductionCognitive and Moral DevelopmentThe Six Ethical TheoriesThe Six Ethical TheoriesEthical Behavior ModelSystematic Rational Ethical Decision-Making Process (H)SummaryKey TermsChapter QuestionsChapter 3: Organizational Governance and Stakeholder RelationshipsIntroductionTraditional Shareholder-Oriented Governance SystemsShareholder "Best Interests"Innovative Stakeholder-Oriented Governance SystemsOrganizational Governance: Best Practices and Common IssuesSummaryKey TermsChapter QuestionsPart II: Reinforcing Ethics by Preparing PersonnelChapter 4: Hiring Ethical PeopleIntroductionImportance of an Ethics ScreenStep 1: Ethics Screen NoticeStep 2: Legal Ground RulesStep 3: Behavioral InformationStep 4: Personality Traits and Related CharacteristicsStep 5: Interview QuestionsStep 6: Post-Interview TestsSummaryKey TermsChapter QuestionsChapter 5: Codes of Ethics and Codes of ConductIntroductionPurpose and Importance of CodesDifferences Between a Code of Ethics and a Code of ConductCreating and Implementing a Code of EthicsAnnual Code of Ethics AssessmentCodes of ConductExternal Incentives to Implementing CodesSummaryKey TermsChapter QuestionsChapter 6: Ethics TrainingIntroductionBuilding Awareness, Trust, and a High-Integrity Work CultureEthical Culture WorkshopsCode-of-Conduct WorkshopsEthics WorkshopsSummaryKey TermsChapter QuestionsChapter 7: Respecting Employee DiversityIntroductionAn Overview of DiversityDiversity: Compliance With the LawDiversity: Beyond ComplianceDiversity TrainingSummaryKey TermsChapter QuestionsPart III: Managing Internal OperationsChapter 8: Managers as Ethical LeadersIntroductionManagerial PowerLeadership Styles and EthicsEthical LeadershipUsing Goals to Foster Ethical BehaviorsAppraising Employee and Organization Ethical PerformanceSummaryKey TermsChapter QuestionsChapter 9: Ethically Engaging and Empowering EmployeesIntroductionEthically Engaging EmployeesEthically Empowering EmployeesEmpowering Through TeamsEmpowering Through Group-Based Financial IncentivesSummaryKey TermsChapter QuestionsChapter 10: Ethics Reporting SystemsIntroductionEmployee Silence on Ethical MisconductEffective Internal Ethics Reporting SystemEthics Point PersonFormal Reporting: Ethics Assist LinesGoing Outside the Company: WhistleblowingSummaryKey TermsChapter QuestionsPart IV: Being An Ethical Citizen in A Global EconomyChapter 11: Global SustainabilityIntroductionEconomic Growth and the World''s Changing ClimateCompliance with National and International Laws and PoliciesCompetitive Advantages of Green BusinessesBusiness Sector ResponsesManaging the Environmental Change ProcessSummaryKey TermsChapter QuestionsChapter 12: Global Corporate CitizenshipIntroduction Cultural OrientationsHigh Risk Ethics Issues in Global BusinessThe Strategic Advantage of Acting Ethically in Global BusinessSummaryKey TermsChapter QuestionsPart V: CasesCase Study 1 Opioid Responsibility: Big Pharma, Doctors, Consultants, and PatientsCase Study 2 Bayer and Monsanto: Acquiring A Global Giant With a Giant Image ProblemCase Study 3 The Ethical Use of AI in Business: Opportunities and RisksCase Study 4 The Happiness Minimum Wage: The Story of Dan Price and Gravity PaymentsCase Study 5 Volkswagen''s Diesel Scandal: Failure of the Code of ConductCase Study 6 Meta''s Conflict: Attracting Teen Users without Damaging Mental HealthCase Study 7 Deutsche Bank''s Path Back to Profitability: From Corruption to ComplianceCase Study 8 Starbucks: A Socially Responsible Firm and a Diversity CrisisCase Study 9 Boeing 737 Max and the Challenger: The Tale of Flying Objects Falling From the SkyCase Study 10 The Wells Fargo Scandal: A Tale of a Toxic Corporate CultureCase Study 11 Uber''s #MeToo Reckoning: Sexual Harassment and Gender DiscriminationCase Study 12 The Paris Climate Change Agreement: Walmart and Amazon as Sustainability LeadersCase Study 13 Corporate Citizen or Public Parasite? Amazon''s Complicated Relationship With the Tax ManAppendix: Ethical ConsiderationsGlossaryEndnotesIndex.