PART ONE: AN OVERVIEW OF MANAGEMENT 1: Introduction to organizations and management 2: The nature of management 3: The development of management thought PART TWO: PLANNING FOR A DYNAMIC ENVIRONMENT 4: The environment of business 5: Ethics and corporate social responsibility 6: Planning and strategy formulation 7: Fundamentals of decision-making 8: Planning and decision aids PART THREE: ORGANIZING 9: Organizational structure and design 10: Organizational change and learning PART FOUR: LEADING 11: Motivating for performance 12: The nature of leadership Organizational communication 14: Groups and teams in organizations 15: Organizational cultures and workforce diversity PART FIVE: CONTROLLING 16: Controlling in organizations 17: Contemporary issues in management.