PRAISE FOR EMPLOYEE EXPERIENCE DESIGN "The quintessential guide to making the shift from HR to EX." --Chip Conley, Founder, Modern Elder Academy and Joie de Vivre Hospitality; and former Head of Hospitality, Airbnb " Employee Experience Design reframes people strategy as a catalyst for growth and sustainable value. It's a must-read for boards and CEOs seeking performance that maximizes human potential." --Kristi Savacool, former CEO, Aon Hewitt and Private Health Management; Board Director "Leaning into employee experience was a game changer for my company and career. The insights from Samantha, Mark, and Dean shaped results I couldn't have achieved otherwise." --Greg Pryor, former SVP, People & Performance Evangelist, Workday "The bedrock of elite organizations is a culture that instills loyalty, innovation, and creativity by nurturing employee experiences that drive outstanding customer experiences. This is the roadmap to those results and philosophy every leader should adopt." --Cynthia Harris, former President, GAP and Disneyland Resorts "Employee experience has been trapped in slogans and perks for too long.

This book shows how leaders can design it with evidence, rigor, and purpose by drawing on the authors' decades of expertise as researchers and CHROs." --John Boudreau, USC Marshall School of Business, Emeritus Professor "This is the handbook HR leaders and CEOs need. It resets expectations for people teams and reveals how intentional design directly drives performance and results with examples from Patagonia to Airbnb to Workday." --Brian Elliott, CEO, Work Forward; Forbes Future of Work 50 "Great leaders know resilient workforces are built from within. Employee Experience Design shows how to invest in people by design, not by chance, to unlock talent, drive measurable results and create opportunity that scales across teams and companies." --Bijal Shah, CEO, Guild "This captures Patagonia's art of creating conditions where people are enabled to be their best. It speaks with the insights of a curious observer and wise, seasoned practitioners." --Vincent Stanley, Philosopher, Patagonia.